Contact Support
Customer Support Information
Our expert support team stands ready to assist with all your fountain needs
Drinkwell Pet Fountains:
1-866-738-4379
Monday - Friday 8:00am - 7:00pm ET
Email Support
Contact us for fountain support:
Expect replies within one business day during weekdays.
About Our Company
Radio Systems Corporation owns Drinkwell alongside the PetSafe brand family. Our mission centers on delivering cutting-edge hydration technology for pets.
Our specialized fountain support team brings deep product knowledge to help ensure your pets stay healthy and well-hydrated.
How We Can Help
Product Questions
Find detailed information about fountain specifications, sizing, and optimal usage:
- Fountain capacity and size recommendations
- Filter replacement and maintenance
- Pump operation and troubleshooting
- Compatibility with different pets
Care Instructions
Discover best practices for keeping your fountain in peak condition:
- Daily and weekly cleaning routines
- Pump maintenance and cleaning
- Filter replacement schedule
- Water quality recommendations
Warranty Support
Get help with warranty claims and product issues:
- Warranty coverage information
- Product defect reporting
- Replacement part requests
- Return and exchange assistance
Pet Health & Hydration
Learn about proper pet hydration:
- Daily water intake recommendations
- Signs of dehydration in pets
- Encouraging pets to drink more water
- Benefits of filtered water for pets