Terms & Conditions

Important Notice

DrinkwellFountains.com is an independent informational website and is not affiliated with, endorsed by, or sponsored by Radio Systems Corporation, PetSafe, or the Drinkwell brand. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.

1. Acceptance of Terms

Welcome to DrinkwellFountains.com. These Terms and Conditions ("Terms") control your interaction with our website at https://drinkwellfountains.com/ (the "Service") managed by DrinkwellFountains.com ("us", "we", or "our").

Accessing or utilizing our Service means you accept these Terms. Should you object to any portion of these terms, Service access is prohibited.

2. Use of Website

This website functions as an information hub for Drinkwell pet water fountains while offering purchase links through multiple retailers like Amazon. Website usage must remain within legal boundaries.

Prohibited Uses

  • Any unlawful purpose or to solicit others to perform unlawful acts
  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
  • To submit false or misleading information
  • To upload or transmit viruses or any other type of malicious code

3. Product Sales and Retailers

Authorized retailers including Amazon.com and additional retail partners carry Drinkwell pet fountains. Direct consumer sales do not occur through this website.

Retailer Terms Apply

  • All purchases are subject to the retailer's Terms of Service and Return Policy
  • Retailers handle payment processing, shipping, and order fulfillment
  • Product availability and pricing are controlled by individual retailers
  • Customer service for purchases is provided by the retailer

By clicking on retailer links from our website, you acknowledge that you will be subject to that retailer's terms and conditions for any purchases made.

4. Product Information

Accurate and current pet water fountain information is our goal. Nevertheless:

  • Product specifications can change without advance warning
  • Visual representations might not match actual product appearance
  • Retailer listings at purchase time contain definitive product details
  • Product discontinuation may occur at our discretion
  • Actual colors and dimensions may differ from website displays

5. Proper Use and Safety

Drinkwell fountains are designed for pet hydration and should be used according to manufacturer guidelines:

User Responsibility

  • Users must read and follow all care and usage instructions
  • Fountains should only be used for their intended pet hydration purposes
  • Temperature limitations must be observed for safe use
  • Proper cleaning and maintenance is required
  • Replace fountains if damaged or worn

Safety Guidelines

  • Do not use damaged fountains
  • Follow electrical safety guidelines for pump operation
  • Ensure proper water levels for pump operation
  • Keep fountains away from direct heat sources
  • Use clean, fresh water for optimal pet health

6. Customer Support

We provide customer support for product questions, care instructions, and warranty issues:

Drinkwell Pet Fountains:

1-866-738-4379

Monday - Friday 8:00am - 7:00pm ET

For purchase-related issues, returns, and order inquiries, please contact the retailer where you made your purchase.

7. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of Drinkwell Fountains and its licensors. The Service is protected by copyright, trademark, and other laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Service without our prior written consent.

8. Warranty and Product Quality

Drinkwell fountains come with manufacturer warranty coverage for defects in materials and workmanship under normal use conditions. Warranty terms may vary by product line and retailer.

For warranty claims and product quality issues, contact our customer service team at 1-866-738-4379 or the retailer where you purchased the product.

9. Disclaimer of Warranties

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, we exclude all representations, warranties, and conditions relating to our website and the use of this website, including without limitation:

  • Any warranties of merchantability or fitness for a particular purpose
  • Any warranties that the website will be error-free or uninterrupted
  • Any warranties regarding the accuracy or completeness of content
  • Any warranties regarding product availability or pricing

10. Limitation of Liability

In no case shall Drinkwell Fountains, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, punitive, special, or consequential damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.

11. Indemnification

You agree to defend, indemnify, and hold harmless Snapware Containers and its licensors, agents, employees, contractors, officers, directors, and partners from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from your use of the Service.

12. Termination

We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will cease immediately.

13. Governing Law

These Terms shall be interpreted and governed by the laws of the State of Pennsylvania, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

15. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Phone Support:

800-999-3436

Monday to Friday, 9:30 am – 6:30 pm ET

Mail:

Pyrex Home
Attn: Consumer Care
12000 Molly Pitcher Highway South
Greencastle, PA 17225